Here are answers to the most frequently asked questions.
What is RoTunneling VPN?
A VPN service with servers in Romania that removes censorship and network restrictions and protects your data by encrypting your traffic. Use it when you can only reach some websites, when apps or games are blocked by your provider, or when your internet access only works through a proxy.
What other benefits do I get?
Your personal data is protected against interception. This matters most on public networks (hotel, dorm, restaurant) when you sign in to your bank or email: your traffic is encrypted, so intercepted data cannot be read. Malware and Phishing Protection is also included in the service.
How do I create an account?
Registration has three steps: your account (email, username and password), your plan and your billing details. At the plan step you can run an optional speed test and we recommend a plan. You see the total, VAT included, before you pay. After payment, the confirmation page takes you to the download that fits your device. If you stop halfway, sign in and continue where you left off.
How can I pay?
By debit or credit card (Visa, Mastercard, American Express), Apple Pay or Google Pay, through Stripe. We do not store your card details. You get a fiscal invoice for every payment, by email and in your account under Invoices. Prices are in lei for Romania and in EUR for other countries, VAT included where it applies.
Can I buy for a company?
Yes. Choose Company in the billing details. For Romanian companies we fill in the details from the tax ID (CUI), using ANAF. For companies in another EU country we check the VAT number in VIES; if it is valid, the invoice has no VAT (reverse charge). Companies outside the EU enter their local tax ID.
What discounts are there?
The longer the period you pay for, the lower the monthly price: -21% for 12 months, -38% for 24 months and -50% for 36 months. If you have a coupon, enter it during registration, at the Plan step, or in your account under Discount coupon. A coupon does not stack with the period discount: the larger one applies.
What if I am not satisfied?
Write to [email protected] within 14 days of your first payment. We first try to solve the problem; if you are still not satisfied, we refund the money to the card you paid with.
Can I change my plan or billing period?
Four days before your current subscription expires, the Change plan option becomes active in your account. For a different billing period, make a manual payment from your account with the Change button.
How does auto-renewal work, and how do I unsubscribe?
A subscription paid by card renews automatically, for individuals and companies. Four days before it expires you get a reminder email. You can turn auto-renewal off any time from your account, on the Status tab, with the Unsubscribe button; the subscription stays active until the end of the paid period.
Which devices does it work on?
The RoTunneling VPN 6 app is for Windows 10 and 11, Linux (Debian, Ubuntu) and Android, including Android TV. On macOS and iOS you use OpenVPN Connect with our profiles, or L2TP/IPsec through a signed profile. It also works on routers through OpenVPN, SSTP or L2TP/IPsec. You connect to Romania 1 or Romania 2, both in Bucharest. Big, Omega and Gyga allow one connected device at a time; Terra allows three.
Why is it faster than a regular VPN?
The app uses UT-VPN, with UDP acceleration and up to 32 simultaneous connections. It also picks the port and protocol that work on your network on its own and adjusts MTU and buffers for maximum speed.
What if my network blocks VPNs?
The app tries other ports and protocols automatically, and if a classic VPN is blocked it can encapsulate traffic in ICMP, DNS or HTTPS. See how it works. In the OpenVPN profiles you can use the _TCP variant on port 443, which also works through an HTTP proxy.
Can I use a proxy?
Yes. The app supports authenticated HTTP proxies, and the OpenVPN _TCP profiles work through a proxy.
I cannot connect. What should I do?
Check that you have the latest version of the app, pick another server in the app (Romania 1 or Romania 2) and, if you use a proxy, set it in the app under Proxy settings. A firewall or antivirus can block the app: allow it, or turn it off briefly to test. If the problem persists, write to [email protected].
What is Malware and Phishing Protection?
A DNS-based prevention system with two layers: one developed by us and one based on CloudFlare DNS. It blocks websites that spread malware, phishing and ransomware, C&C servers, tracking and some ads. It is free for every client. If a site or app you cannot reach seems blocked by mistake, write to [email protected].
I forgot my username or password.
In your account on the site you can sign in with your username or your email; in the VPN app you use your username. If you forgot your password, open Forgot your password? and enter your email or username. We send you a link, valid for 60 minutes and usable once, to choose a new password. We never send passwords by email. The email with the link also contains your account username.
How do I change my email or password?
In your account, on the Profile tab. To change your email you need your current password, and you confirm the new address from the link we send to it; the old address gets a notice with an undo link, valid for 7 days. You also get a notice after a password change. The notices say where the request came from: through our VPN server (for example Romania 1) or from an IP address. A new password also works for the VPN connection.
How do I delete my account?
In your account, on the Profile tab, click Delete account and confirm with your password. The account is deleted after 30 days; until then you can use it and cancel the deletion from your account or from the link we email you. Auto-renewal stops right away and the saved card is removed from the account. A new payment during those 30 days cancels the deletion. Any remaining paid time is forfeited without a refund; the refund within 14 days of the first payment still applies. Invoices are kept as long as the law requires.
How do I subscribe to the newsletter, and unsubscribe?
Subscribe on the Newsletter page (we first send a confirmation email, and you are subscribed only after you click the link) or from your account, on the Profile tab. We write rarely, only when we have something useful. Every message has a one-click unsubscribe link, no sign-in needed.
I mistyped my email address and can't activate my account. What can I do?
Write to our support team and include your username, the address you mistyped and the correct one. The account is also activated automatically on your first payment.
If this page doesn't answer your questions, you can contact us at the details below and we will be glad to help:
RoTunneling support team:
Email: [email protected]
